FAQ

Yes. Please contact us with the location you would like us to ship to and we will provide you with an estimated quote.

Yes. We have shipped orders of all sizes worldwide, and can provide an international shipping estimate upon request.

It depends on the size of the cabinet, the size of the humidifier, and the ambient humidity in your home. The Nashville will typically need to be refilled every two or three weeks. The larger cabinets will typically need to be refilled every six to eight weeks.

Distilled water is recommended for use with our humidification systems. With auto-fill humidifiers, use a reverse osmosis water filter on your water line. Other than that, simply put in a few drops of bacteriostat or Grapefruit Seed Extract (GSE) in the water, and it will remain clean and clear, and prolong the life of your humidification wick. Need a new wick? Buy one here!

Generally guitars are comfortable at the same temperatures you are, so from 60 degrees to 80 degrees you don’t need to worry. The “ideal setting” is 45% relative humidity at 70 degrees. Cold air holds less water suspended in the air than warm air, so if your room is at 60 degrees, you might want to increase the relative humidity to around 48%, and if you’re at 80 degrees, drop it to around 42%.

We strongly recommend that you do not keep your guitars, or your Guitar Habitat® in a hot room without air conditioning in the summer, or a cold room with no heat in the winter.

Yes, you should. The damage from low humidity is more rapid and more apparent on acoustic guitars, but all guitars need to be kept at or near 45% relative humidity year round. If you’ve ever felt sharp fret wire ends on the neck of your electric guitar in the winter, that is a sign that it’s too dry.

The lead-time between when you place your order to when you receive your cabinet will vary based on the size of your cabinet, our current backlog, etc. That being said, we typically see lead times between 4 to 6 months from when your order is placed. If you require something a little sooner, please don’t hesitate to call us.

Most stringed instruments utilize wood as the main material for construction. Because wood is a porous material, meaning it absorbs and emits moisture, dramatic fluctuations can result in damage to your guitars that is detrimental to its structural integrity and playability. For an overall understanding of guitar humidity, see our journal post here!

Once your order has shipped, you will receive tracking information, a delivery guide, and a user guide for your furniture. If you ordered a piece that includes white glove delivery, it will be sent to a local holding facility. Once it has arrived, the delivery team will reach out to you to set up a time for delivery that’s convenient for you. For more details on shipping & returns click here!