Terms & Conditions

Lead Times

Most AMF products are made-to-order and shipped directly from our Pennsylvania design and manufacturing studio. Lead times are estimates and vary by product and current production schedule, see individual product pages for details. Lead times begin with receipt of payment and do not include shipping/transit time.

Please alert AMF as soon as possible (ideally prior to purchase) if a specific deadline is required, even if the deadline falls within the estimated lead time. We will do our best to accommodate these needs and will alert customer immediately if we anticipate any delays.

In-stock items are marked with READY TO SHIP and typically ship within one week.

Shipping

Most AMF products are made to order and shipped in custom crates. Shipping charges are calculated based on destination, product weight, dimensions, and delivery needs. To protect against loss and damage, all shipments are both trackable and insured. Once products are ready to ship, AMF will contact the customer to confirm schedule, finalize shipping details, and collect final payment. Any remaining balance, sales tax (if applicable), and shipping charges must be paid in full prior to ship date. At this time, customer should alert AMF of any special circumstances that need to be accommodated: stairs, sharp turns, delayed delivery, etc. We will do our best to ensure that the delivery method and timing align with the customer’s needs and schedule. Customer will receive email notification with tracking number once order has shipped. Fees incurred due to customer error—including missed appointments, failed deliveries, and address change—are the sole responsibility of the customer.

Remember that our medium-large and large cabinets generally will not fit stairways. Shipping is non-refundable on any order that has shipped. Delivery in the lower 48 states of the United States is typically one to two weeks from shipment but can take longer if you live in a remote area. The delivery services operate Monday – Friday from 8 A.M. to 5 P.M. local time. If you require a weekend or after-hours delivery, it may be available at an additional charge.

AMF will also ship orders internationally. International customers are responsible for all applicable import taxes, customs fees, and/or others in addition to shipping fees associated with international orders. Customer is responsible for providing AMF with any country-specific commercial invoice details and/or requirements for shipping prior to obtaining a shipping quote and delivery. All AMF Terms & Conditions are applicable to international orders.

Returns

Returns will be accepted on in-stock items only. Made-to-order items and custom projects are not eligible for return. Please carefully review the dimensions on each product before placing order to ensure not only that product will fit in selected space but also that product will fit through any doors, stairwells, etc. required to access the selected space. AMF is NOT responsible in the event that your order is unable to fit desired location. It is the customer’s sole responsibility to read and prepare for delivery accordingly. View our Delivery Guides and Tear Sheets here for dimensions and more.

To make a return, please notify us at info@americanmusicfurniture.com within 10 days of delivery. Items sold as in-stock are eligible for refund, store credit, or exchange if return is requested within this period.

Outbound shipping and delivery charges are non-refundable. Return shipping is the sole responsibility of the customer and must be trackable, insured, and prepaid. AMF is not responsible for any loss or damage incurred during return shipping. Items must be received in their original condition and packaging within 30 days of written return approval. Refunds will be issued in the form and amount of initial payment less outbound shipping and a 15% restocking fee. Please allow 5-10 business days for processing. Restocking fee does not apply on requests for store credit or exchange.

Payments

We accept payment via credit card, check, or wire transfer. Custom projects and made-to-order items require a non-refundable 50% deposit to initiate production. The remaining balance, sales tax (if applicable), and shipping charges will be due upon completion. Shipping must be paid in full prior to ship date.

All in-stock orders require full payment upfront including shipping and sales tax (if applicable).

Sales & Use Tax

Sales Tax is collected on all sales/shipments made with Pennsylvania unless a valid resale certificate is presented at time of payment.
In cases where sales tax is not collected by AMF, the customer is responsible for use tax reporting and payment.

Warranty

AMF warrants that products will be free from defects in material and workmanship under normal use and service for two years following the date of delivery. This warranty applies only to the original purchaser of items and does not apply to any items sold “as is”. Items must have been purchased through AMF or an AMF-authorized reseller/dealer to qualify.

Warranty claims must be emailed to info@americanmusicfurniture.com within 10 days of occurrence and should include description and photo for initial assessment. AMF reserves the right to inspect damage or defective products before having any obligations under this limited warranty.

The following conditions are not covered under warranty:

Damages caused by carrier
Issues arising from improper installation, assembly, cleaning, or care
Damages due to accident, misuse, recklessness, or negligence
Normal wear and tear
Customer provided materials
Natural aging and variations of materials
Post-purchase (consumer or third party) modifications to AMF products
Exposure to extreme conditions or variations in temperature or humidity

Cancellations

Due to the handmade and custom nature of our product, our ability to accept cancellations on made-to-order items is limited. Deposits are non-refundable, even if work on your furniture has not yet started. If you need to cancel an order after making a deposit, but before delivery, we will hold your deposit and apply it to a future order if you choose.

Cancellations on in-stock items can be made at any date prior to shipping. Note: In-stock items often ship within 1-3 days so it’s important to notify us as soon as possible.

Damages

Please carefully inspect packages upon delivery. Any apparent or visible damages to the shipping container should be noted on delivery receipt and signed by both customer and carrier. All damage claims must be reported within 3 days of delivery. Please direct claims to info@americanmusicfurniture.com. Damage claims require photo documentation including clear images of: signed delivery receipt with noted damages, and any damage to the product. Damage claims often result in an inspection report filed by the carrier and cannot be granted on products that have been installed or assembled. Failure to file a written damage claim within a 3-day period, and supply proper photo documentation, will likely invalidate the claim.

For all damage claims filed within the 3-day period, AMF will work with the customer to repair, replace, or refund damaged products as appropriate.

Custom Projects

Customization is available on most AMF products, see individual product pages for details. Customization of existing products beyond the options listed is considered on a case-by-case basis and requires an additional design fee plus any associated increase in labor and material costs.

Custom projects will be billed a non-refundable deposit consisting of 50% of the project plus design fees to initiate production. The remaining balance, sales tax (if applicable), and shipping charges will be due upon completion. Custom projects will not ship until paid in full.

AMF does not accept returns or cancellations on custom projects.