Shipping and Returns

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Shipping

With the excep­tion of our sin­gle gui­tar “Nashville” cab­i­net, our cab­i­nets are too large for FedEx, UPS or DHL deliv­ery. We use a man­aged LTL (less than trail­er load) ser­vice that can offer to drop off the cab­i­net at your door, or for an addi­tion­al charge, they can bring the cab­i­net in, put it in place, and remove the pack­ag­ing. One of the lim­i­ta­tions of LTL deliv­ery is that there is no track­ing number.

Ship­ping costs vary based on your loca­tion, your prox­im­i­ty to a freight hub, the size and weight of your cab­i­net, and spe­cial ser­vices you may require dur­ing the deliv­ery such as tak­ing a cab­i­net up or down stairs.  Remem­ber that our medi­um-large and large cab­i­nets gen­er­al­ly will not fit stair­ways.  For most met­ro­pol­i­tan areas in the US, cab­i­net deliv­ery starts at about $1000.

Deliv­ery in the low­er 48 states of the Unit­ed States is typ­i­cal­ly one to two weeks from ship­ment, but can take longer if you live in a remote area. The deliv­ery ser­vices oper­ate Mon­day – Fri­day from 8AM to 5PM local time. If you require a week­end or after-hours deliv­ery it may be avail­able at an addi­tion­al charge. We require full pay­ment for all orders before they ship.

Local deliv­ery with­in 250 miles of our shop can be arranged at a rate of $3 per mile, and a min­i­mum charge of $400.

Timing of orders

We can­not guar­an­tee ship­ping dates or deliv­ery times as they vary based on the work load in our shop. We are hap­py to work with you to try to meet your needs, but we oper­ate on a first come first served basis. Depend­ing on the work load in the shop and the com­plex­i­ty of the order, we have had cus­tomer ship­ments take from four months to over a year for deliv­ery. Our aver­age ship­ping time from order to deliv­ery is approx­i­mate­ly six months.

Cancellation

Our prod­ucts are made to order which allows the client to specif­i­cal­ly select the wood, fin­ish, inte­ri­or appoint­ments, humid­i­fi­ca­tion fea­tures and size of their cab­i­net. As a result of the cus­tom nature of our prod­uct, can­cel­la­tion and our abil­i­ty to accept returns is lim­it­ed. Deposits are non-refund­able, even if work on your cab­i­net has not yet start­ed. If you need to can­cel an order after mak­ing a deposit, but before deliv­ery, we will retain your deposit in your name and apply it to a future order if you choose.

If you wish to return a cab­i­net that has been paid for, we will return only the prod­uct amount paid in excess of your deposit. We do not refund any ship­ping or crat­ing charges that you have paid. If you wish to return prod­ucts that have been deliv­ered, you are respon­si­ble for hav­ing them pro­fes­sion­al­ly crat­ed and shipped back to Amer­i­can Music Fur­ni­ture Com­pa­ny, LLC, and any charges asso­ci­at­ed with such.

Wood color

We try to show sam­ples of the stan­dard wood types we offer, but we are lim­it­ed by the vari­ety of com­put­er dis­plays that may cause col­or vari­a­tion in what you see on your screen. Keep in mind that wood is an organ­ic mate­r­i­al, and one piece of wood may react dif­fer­ent­ly to a stain or fin­ish than anoth­er board of the same species. We rec­om­mend that you ask for a sam­ple if you are con­cerned about the exact fin­ish of the cab­i­net you are order­ing. Also keep in mind that as nat­ur­al wood ages, col­ors may change and pati­nas may devel­op. We are not respon­si­ble for such nat­u­ral­ly occur­ring changes.